| Title | Quality of Service and Service Level Agreements |
| Publication Type | Article in Encyclopedia |
| Year of Publication | 2008 |
| Authors | Bouras, C, Gkamas, A, Primpas, D, Stamos, K |
| Secondary Title | Encyclopedia of Internet Technologies and Applications, IDEA Group Publishing |
| Pagination | 418 - 424 |
| Publication Language | eng |
| Citation Key | 3163 |
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