02085nas a2200241   4500008004100000245005600041210005400097300001200151520128400163100002101447700002301468700003101491700002401522700002201546700002501568700002501593700001701618700002901635700002801664700002601692700002201718856010301740       2023                        eng d00aA Chatbot Generator for Improved Digital Governance0 aChatbot Generator for Improved Digital Governance  a123-1343 aChatbots, the pioneering conversational artificial intelligence (AI) agents, have experienced remarkable growth and integration in various domains. In modern societies, chatbots have emerged as transformative digital entities, revolutionizing the way humans interact with technology. These conversational AI agents have transcended their initial applications to become integral parts of various industries and daily life. One of the most prominent roles of chatbots is in customer service, where they offer round-the-clock assistance, swift issue resolution, and personalized interactions.By handling routine queries and tasks, chatbots free up human agents to focus on complex and specialized issues, thus optimizing overall efficiency and customer satisfaction. To this end, this paper aims to present and describe the architecture of a novel chatbot generator with improved functionality in terms of quality of communication with end users and level of provided services, with a specialized infrastructure understanding the Greek language. The chatbot generator was developed in the framework of a research project and will
be pilot tested by two end-users, the National Bank of Greece (NBG) and the General Secretariat for Information Systems & Digital Governance (GSIS-DG).1 aBouras, Christos1 aDiasakos, Damianos1 aKatsigiannis, Chrysostomos1 aKokkinos, Vasileios1 aGkamas, Apostolos1 aKaracapilidis, Nikos1 aCharalabidis, Yannis1 aLachana, Zoi1 aAlexopoulos, Charalampos1 aPapadopoulos, Theodoros1 aKaramanolis, Georgios1 aPsalidas, Michail  uhttp://telematics.upatras.gr/telematics/publications/chatbot-generator-improved-digital-governance01867nas a2200229   4500008004100000245009500041210006900136520100400205100002101209700002301230700003101253700002401284700002201308700002501330700002501355700001701380700002901397700002801426700002601454700002201480856013501502       2023                        eng d00aOn the Development of a Novel Chatbot Generator Architecture: Design and Assessment Issues0 aDevelopment of a Novel Chatbot Generator Architecture Design and3 aChatbots are witnessing remarkable growth in various fields. In modern society, chatbots have evolved into innovative digital entities that have revolutionized the way people interact with technology. These conversational AI agents have gone beyond their initial uses to become an integral part of various industries. One of the most important roles of chatbots is customer service, providing 24/7 support, quick problem resolution, and personalized interactions. Chatbots free up human agents by handling routine queries and tasks, allowing them to focus on complex and specific issues, optimizing the overall efficiency and customer satisfaction. To this end, this paper aims to present the architecture of a novel chatbot generator with improved functionality in terms of quality of communication with end users and level of provided services. In addition, the paper presents the results of two pilot chatbots assessment by users with experience in artificial intelligence and chatbot technology.1 aBouras, Christos1 aDiasakos, Damianos1 aKatsigiannis, Chrysostomos1 aKokkinos, Vasileios1 aGkamas, Apostolos1 aKaracapilidis, Nikos1 aCharalabidis, Yannis1 aLachana, Zoi1 aAlexopoulos, Charalampos1 aPapadopoulos, Theodoros1 aKaramanolis, Georgios1 aPsalidas, Michail  uhttp://telematics.upatras.gr/telematics/publications/development-novel-chatbot-generator-architecture-design-and-assessment-issues