02097nas a2200241   4500008004100000245005600041210005400097300001200151520128400163100002101447700002301468700003101491700002401522700002201546700002501568700002501593700001701618700002901635700002801664700002601692700002201718856011501740       2023                        eng d00aA Chatbot Generator for Improved Digital Governance0 aChatbot Generator for Improved Digital Governance  a123-1343 aChatbots, the pioneering conversational artificial intelligence (AI) agents, have experienced remarkable growth and integration in various domains. In modern societies, chatbots have emerged as transformative digital entities, revolutionizing the way humans interact with technology. These conversational AI agents have transcended their initial applications to become integral parts of various industries and daily life. One of the most prominent roles of chatbots is in customer service, where they offer round-the-clock assistance, swift issue resolution, and personalized interactions.By handling routine queries and tasks, chatbots free up human agents to focus on complex and specialized issues, thus optimizing overall efficiency and customer satisfaction. To this end, this paper aims to present and describe the architecture of a novel chatbot generator with improved functionality in terms of quality of communication with end users and level of provided services, with a specialized infrastructure understanding the Greek language. The chatbot generator was developed in the framework of a research project and will
be pilot tested by two end-users, the National Bank of Greece (NBG) and the General Secretariat for Information Systems & Digital Governance (GSIS-DG).1 aBouras, Christos1 aDiasakos, Damianos1 aKatsigiannis, Chrysostomos1 aKokkinos, Vasileios1 aGkamas, Apostolos1 aKaracapilidis, Nikos1 aCharalabidis, Yannis1 aLachana, Zoi1 aAlexopoulos, Charalampos1 aPapadopoulos, Theodoros1 aKaramanolis, Georgios1 aPsalidas, Michail  uhttp://telematics.upatras.gr/telematics/publications/chatbot-generator-improved-digital-governance?language=el